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Our Legal Terms, Your Account Rights

lottopark operates under terms designed to be clear and enforceable, covering account eligibility, data handling, and user obligations where local law permits.

Jurisdiction-Dependent AccessData Retention PolicyAccount Security TermsUser Rights & RequestsPolicy Contact Channels
lottopark Our Legal Terms, Your Account Rights
LEGAL CONTACT PATHS

Reach Our Policy Team Directly

If you have a question about our terms, need to request a data export, or wish to flag a discrepancy in how your account has been handled, our policy support team is available through the channels below. Responses to legal and data-related requests are handled within two business days during standard operating hours.

Team online

Email — Policy Queries

Send detailed legal and data requests to our policy inbox. Include your registered account email so we can verify identity and respond within two business days with a written answer.

Live Chat — Account Terms

Open the live chat widget inside your account dashboard to speak with our compliance-trained support staff about specific clauses, account holds, or eligibility questions in real time.

Help Centre — Policy Articles

Our help centre hosts the full, current version of every policy document. Search by topic — data retention, cookie use, account closure — and read the exact clause that applies to your situation.

HOW WE HANDLE POLICY

Security, Data and Account Integrity

Every measure we take is designed to protect your account and give you clear, exercisable control over your data.

Data Collection Scope

We collect only what is necessary to operate your account: identity verification details, transaction history via UPI, Paytm or PhonePe…

Cookie Policy

We use session cookies to keep you logged in and analytics cookies to understand how pages are navigated.

Account Security Practices

All account access is protected by two-factor authentication and encrypted connections.

Data Retention Period

We retain account data for the period required by applicable financial regulation in your jurisdiction.

Right to Access and Correction

You may request a full export of your account data at any time by contacting our policy inbox.

Account Closure and Data Erasure

You may close your account and request erasure of personal data that is no longer required for legal retention.

Answers to Common Legal Questions

The questions below reflect what account holders most frequently ask about their rights, our data practices, and how these terms interact with local law in India. If you cannot find the answer you need here, contact the policy team directly via email or live chat.

Access to lottopark depends on whether local law in your specific state or territory permits online gaming. These terms apply to any account that is validly opened; if local law does not permit participation, the terms do not override that restriction.

We collect your name, contact details, date of birth for age verification, and the payment method details you enter — such as your UPI ID or Paytm-linked mobile number. Session and transaction logs are also retained for regulatory compliance.

We keep data for the minimum period required by applicable financial regulations, typically three to seven years depending on jurisdiction. After that, personal data is deleted or irreversibly anonymised unless an unresolved dispute exists.

Yes. Email our policy inbox from your registered address with the subject 'Data Export Request'. We will verify your identity and send a structured export of your account data within five business days of confirmation.

Raise a correction request via live chat or the policy email. Provide the field that needs updating and the correct value. We will update verified information within five business days and confirm the change to your registered email.

Payment identifiers linked to your account — including PhonePe handles and Paytm mobile numbers — are removed from active systems at closure. Transactional records are retained only as long as regulatory obligations require, then deleted.

We send an email to your registered address before any material change takes effect, stating what has changed and the date it applies. Continuing to log into your account after that date constitutes acceptance of the updated terms.